Frequently Asked Questions

We've got answers for you

What’s the difference between an Answering Service, and a Virtual Receptionist?

A virtual receptionist acts as an in-house front desk secretary to your company. We aim to provide a cheerful interaction for every client or prospect who calls in to learn about your business.

The goal of an Answering Service is to deliver a quality outsourced customer engagement experience, but the key difference is that while they will deliver the same information, it will typically be more impartial and neutral.

How can I get started with your Virtual Receptionist Service?

Simply head over to our trial sign-up page and begin your 7-day FREE trial in less than 48 hours. A friendly specialist from our team will reach out and help get you up and running in no time. Or, just give us a call at (206) 888-2326!

Are all of your receptionists based in the US?

All of our cheerful and savvy receptionists are  based in the US & Canada. Each have been vetted to ensure they speak clearly and professionally with a neutral accent that love to delight in making your prospects, clients & customers happy.

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Start your Squad Support 7-day trial and see for yourself how we can help your business.

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Frequently Asked Questions

Hours & What we do

Do you offer a free trial?

Absolutely! We are delighted to offer a free 7-day trial for first-time users of our Virtual Receptionist service. We offer a simple, no-fuss way to cancel service should you decide to cancel service.

How can I communicate with my receptionist?

You can choose to communicate with your very own Squad support receptionist through text messages, phone calls or email correspondence. Whichever is the most convenient for you!

Are you able to handle scheduling?

Yes! Our receptionists are trained and able to handle our client's scheduling needs.

What hours do you operate?

Monday - Friday: 8:00 AM - 7:00 PM CST

* After hour calls and voice mails will be directly sent to your email. 

Legal and Service

Can you make outbound calls for me?

We sure can! Our virtual receptionists are are happy to relay calls or confirm appointments. These minutes are simply added to your inbound call minutes and subtracted from your chosen monthly package of minutes.

Do you have an annual contract I have to sign?

Nope! We have a simple month-to-month agreement with no contracts.

However, we do require a 14-day notice to cancel your plan prior to your upcoming cycle date, after you become a paid client.

Squad Support is a virtual assistant service aimed at helping local service companies create a better workflow, increase efficiency and grow their business.
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